Do you speak up when it matters most?

Master high stakes interactions with Crucial Conversations^® training.

Crucial Conversations^® training teaches vital communication skills and self-reflection. It will give you the skills to candidly discuss the toughest issues and strengthen your health care team. Learn how to create conditions in which staff at all levels can speak with complete candor and respect. These skills can drive positive change throughout hospitals and improve patient safety and quality care.

Break The Culture Of Silence

A national study, “Silence Kills: The Seven Crucial Conversations for Healthcare,” uncovered an epidemic of silence in the health care community. Conducted by VitalSmarts and the American Association of Critical Care Nurses, this study discovered that fewer than 10 percent of physicians, nurses and other clinical staff directly confront co-workers about their concerns when the co-worker takes a potentially dangerous shortcut, makes a mistake or demonstrates incompetence.

Speaking To Be Heard

In Crucial Conversations^® training, you will learn to:

resolve disagreements
speak persuasively, not abrasively, when opinions vary and emotions run strong
understand your own style under stress
separate facts from emotions
clearly identify and express what you mean
foster teamwork and create a safe environment for others to speak
give and receive feedback that enhances relationships and improves results
make clear decisions and commitments

Who Needs Crucial Conversations® Training?

Crucial Conversations^® training is beneficial to hospital employees. Primary caregivers gain skills to create alignment and trust when decisions could mean the difference between life and death. Hospital executives and managers gain skills to influence the organization’s culture and make the best decisions when allocating limited resources.

Crucial Conversations^® training has been approved by the American Association of Critical Care Nurses for 14.5 contact hours, Category O, file number 00013715.

Registration

Enroll in this two-day workshop to create a healthier, safer environment for you and your patients. You must be an employee of a hospital in the Kansas City metropolitan area to participate in this program. If you have questions, contact Kathy Nadlman at knadlman@aol.com or 913/681-5525.

The cost to attend is $99, which includes all materials and lunches. The registration fee covers only a small
portion of the workshop. The majority of the cost is covered by the Greater Kansas City Healthcare & Healthcare Information Technology Careers Grant, which is funded by the American Recovery and Reinvestment Act through the U.S. Department of Labor-Employment and Training Administration. Program administrator is the Full Employment Council.

This grant requires participants to provide a copy of their driver’s license and Social Security cards when they attend the workshops. Individuals who do not provide these documents can still attend the workshops, but they will need to pay a $300 registration fee because grant funding cannot be used to cover their registration fees.

No refunds will be given if you are unable to attend. You may transfer your enrollment to another employee. Click here if you are registered and unable to attend.

Upcoming Two-Day Workshop

The following programs are scheduled from 8:30 a.m. to 5 p.m. Click the links to register online, or print the registration form.

Sept. 17 and 24 — Saint Luke’s South — Registration for this program is closed.
Oct. 22 and 29 — Saint Luke’s South — Registration for this program is closed.
Nov. 4-5 — North Kansas City Hospital — Registration for this program is closed.
Feb. 18 and 25 — Saint Luke’s South
April 7-8, 2011 — Saint Luke’s Northland

For More Information

Contact Kathy Nadlman at knadlman@aol.com.