Do you speak up when it matters most?

Master high stakes interactions with Crucial Conversations^® training.

Crucial Conversations^® training teaches vital communication skills and self-reflection. It will give you the skills to candidly discuss the toughest issues and strengthen your health care team. Learn how to create conditions in which staff at all levels can speak with complete candor and respect. These skills can drive positive change throughout hospitals and improve patient safety and quality care.

Break The Culture Of Silence

A national study, “Silence Kills: The Seven Crucial Conversations for Healthcare,” uncovered an epidemic of silence in the health care community. Conducted by VitalSmarts and the American Association of Critical Care Nurses, this study discovered that fewer than 10 percent of physicians, nurses and other clinical staff directly confront co-workers about their concerns when the co-worker takes a potentially dangerous shortcut, makes a mistake or demonstrates incompetence.

Speaking To Be Heard

In Crucial Conversations^® training, you will learn to:

resolve disagreements
speak persuasively, not abrasively, when opinions vary and emotions run strong
understand your own style under stress
separate facts from emotions
clearly identify and express what you mean
foster teamwork and create a safe environment for others to speak
give and receive feedback that enhances relationships and improves results
make clear decisions and commitments

Who Needs Crucial Conversations® Training?

Crucial Conversations^® training is beneficial to hospital employees. Primary caregivers gain skills to create alignment and trust when decisions could mean the difference between life and death. Hospital executives and managers gain skills to influence the organization’s culture and make the best decisions when allocating limited resources.

Crucial Conversations^® training has been approved by the American Association of Critical Care Nurses for 14.5 contact hours, Category O, file number 00013715.

Registration

Thank you for your interest in the Crucial Conversations^® program. Registration is closed because all programs are full. Additional programs will be scheduled for the fall.

Enroll in this two-day workshop to create a healthier, safer environment for you and your patients. You must be an employee of a hospital in the Kansas City metropolitan area to participate in this program. If you have questions, contact Kathy Nadlman at knadlman@aol.com or 913/681-5525.

The cost to attend is $99, which includes all materials and lunches. The registration fee covers only a small
portion of the workshop. The workshop is underwritten by the Kansas City Metropolitan Healthcare Council.

No refunds will be given if you are unable to attend. You may transfer your enrollment to another employee. Click here if you are registered and unable to attend.

Upcoming Two-Day Workshop

The following programs are scheduled from 8:30 a.m. to 5 p.m.

April 8-9 — University of Kansas Westwood Campus
April 28-29 — Saint Luke’s South
May 6-7 — University of Kansas Westwood Campus
May 13 and 20 — Menorah Medical Center
June 11 and 25 — St. Joseph Medical Center
July 29-30 — Children’s Mercy Hospitals and Clinics, Conference Room at Crown Plaza

For More Information

Contact Kathy Nadlman at knadlman@aol.com.