Results depend on accountability.

Be prepared with Crucial Confrontations^®training.

A crucial confrontation is a face-to-face interaction in which we hold another person accountable for a broken promise, a violated expectation or bad behavior. When avoided or handled poorly, a crucial confrontation results in missed expectations, lack of accountability and puts a patient’s safety at risk. Crucial Confrontations^® training directly addresses gaps between expectations and performance with a model that ensures individual and team effectiveness.

Why Do I Need These Skills?

Crucial Confrontations^® training helps you master a straightforward step-by-step process for identifying
and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment. Put Crucial Confrontations^® training to work and make rapid and substantial improvements in your health care team.

You Will Learn

In Crucial Confrontations^® training, you will learn to:

hold others accountable to commitments
get to the root cause of accountability problems
address poor performance effectively
motivate without using power

Who Needs Crucial Confrontations^® Training?

Crucial Confrontations^® training is beneficial to hospital employees. Hospital executives, managers and supervisors gain skills in managing people and processes. Whether you’re preventing problems, managing a crisis or handling competing priorities, move your health care team to the next level with this evolutionary yet simple approach. Crucial Confrontations^® training will enhance relationships and improve staff vitality,
communication among all levels of the health care team and quality patient outcomes. Crucial Confrontations^® training has been approved by the American Association of Critical Care Nurses for 14.5 contact hours, Category 0, file number 00013715.

Registration

Thank you for your interest in the Crucial Confrontations^® program. Registration is closed because all programs are full. Additional programs will be scheduled for the fall.

Enroll in this two-day workshop to create a healthier, safer environment for you and your patients. You must be an employee of a hospital in the Kansas City metropolitan area to participate in this program. If you have questions, please contact Kathy Nadlman at knadlman@aol.com or 913/681-5525.

The cost to attend is $99, which includes all materials and lunches. The registration fee covers only a small
portion of the workshop. The workshop is underwritten by the Kansas City Metropolitan Healthcare Council.

No refunds will be given if you are unable to attend. You may transfer your enrollment to another employee. Click here if you are registered and unable to attend.

Upcoming Two-Day Workshops

The following programs are scheduled from 8:30 a.m. to 5 p.m.

April 12 and 14 — Menorah Medical Center — Registration is closed for this date.
May 12 and 14 — Saint Luke’s South Hospital

For More Information

Contact Kathy Nadlman at knadlman@aol.com.